Returns
We accept returns for defective and non defective products, including items that arrive damaged, spoiled, or unsuitable for consumption.
Return Window: If your eggs arrive damaged, poor quality, or there is an issue with your order, please contact us within 30 days of delivery and provide your order details along with photos or relevant information where possible.
For food safety reasons, returned eggs cannot be resold.
Exchange
We accept exchanges. Please contact us with your order number and details of the exchange request.
Refunds
Refund processing time: If a refund is approved, it will be processed within 2 business days of approval.
Refunds will be issued to the original payment method used for the order. Please note that your bank or payment provider may take additional time to process and display the refund.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us and we will investigate the issue and arrange an appropriate solution.
Contact Us
If you have any concerns regarding your order, please contact us with your order number and details of the issue so we can assist you.
Contact Email: sales@eggsdeliverymelbourne.com.au